about me
I am a lead service designer who leverages creativity and innovation with a healthy dose of realism to design and deliver effective human centred experiences.
Service design
I help steer user centred design efforts, ensuring projects are delivered to balance user needs and business strategy. I have over 15 years hands-on design experience across a range of sectors, services and products.
Design operations
I have shaped and advanced DesignOps maturity in organisations, working with a variety of disciplines to refine and align workflows to improve efficiency and ensure a consistent quality of digital and design team outputs.
Design mentoring
I find absolutely enormous joy in guiding, mentoring, and nurturing design teams. I love to make space for team members to benefit from a creative and inclusive environment, helping them to grow and learn and lean in to their own strengths.