A selection of musings, ideas and things I am working on, largely in the service design space, but not always.
Over the past couple of years, I’ve had the privilege of delivering my AI in Service Design talk to incredibly engaged and thoughtful audiences. Alongside this I have been hosting workshops to demonstrate the Ai Capability Design Pack myself and colleagues developed.
Things I’ve learnt this week along my internet travels and conversations with smart people. Rage against the status quo I happened upon this super interesting article about Organisational Inertia. Organisational Inertia is a cultural resistance to change in a business where the status quo is accepted and preferable. Given service design by its nature is […]